Refund Policy – Saundaryam

At Saundaryam, we aim to provide high-quality skincare, haircare, and beauty products. Please read our refund policy carefully before placing an order.

Refund Eligibility

Refunds are only applicable in the following cases:

Wrong product delivered
Damaged product received
Missing product in the package
Product received in leaking or defective condition

Customers must report the issue within 48 hours of delivery with proper photos/videos as proof.

Non-Refundable Products

For hygiene and safety reasons, refunds will not be provided for:

Opened products
Used products
Products with broken or tampered seals
Products damaged after delivery
Products returned without original packaging

Once a skincare, cosmetic, or haircare product has been opened or used, it cannot be refunded or exchanged.

Refund Approval Process

All refund requests are subject to verification by our support team.
Saundaryam reserves the right to reject refund requests if the claim does not meet our policy conditions.

Refund Timeline

Approved refunds will be processed within 5–7 business days after approval.
Refunds will be credited to the original payment method or bank account.

Cash on Delivery (COD) Orders

For COD orders:

Refunds will be processed through bank transfer or UPI only.
Customers may be asked to provide bank account or UPI details.

Shipping Charges

Shipping charges are non-refundable unless the error was caused by Saundaryam.
In case of incorrect address or failed delivery attempts by the customer, refund deductions may apply.

Cancellation Refunds

Orders cancelled before dispatch are eligible for a full refund.
Orders cannot be cancelled once shipped.

Contact Us

For refund-related support, contact:

Brand: Saundaryam
Email: support@saundaryam.com
Phone: +91-7014264508

Thank you for shopping with Saundaryam.