Shipping Policy

Last Updated: September 17, 2026

At Saundaryam, we aim to process and deliver your beauty and personal-care products safely and efficiently across India.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

During sales, promotional events, or periods of unusually high order volume, processing may take additional time.

2. Shipping Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the availability of courier services.

Delivery to remote or certain non-serviceable locations may take longer.

The estimated delivery time is indicative and may be affected by circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms and conditions of the applicable promotion.

4. Order Tracking

Once your order is shipped, you may receive tracking information through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking details to monitor your shipment.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping information at the time of placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or failure to receive the shipment, additional shipping charges may apply for re-delivery, where applicable.

6. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Courier-related issues

  • Public holidays

  • Transportation disruptions

  • Incorrect address or contact information

  • High order volumes

  • Government restrictions or other unforeseen circumstances

Such delays do not automatically qualify an order for cancellation or compensation.

7. Damaged Package

If your package appears damaged at the time of delivery, please take photographs or videos of the package before opening it, where possible.

If the product inside is damaged or incorrect, contact our customer support team as soon as possible with your order details and supporting photographs/videos.

8. Delivery Attempts

Courier partners may make multiple delivery attempts. Please ensure that someone is available to receive the shipment and that your phone number remains reachable.

9. Contact Us

For shipping-related questions, please contact Saundaryam through the contact details available on our website.