Shipping Policy

At Saundaryam, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing, shipping and delivery practices.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions or periods of high order volume, processing may take longer than usual.

2. Shipping & Delivery Time

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery times may vary due to:

• Customer location

• Courier service availability

• Weather conditions

• Public holidays

• Festivals or peak shopping periods

• Transportation delays

• Incorrect or incomplete shipping information

• Other circumstances beyond our control

The delivery timeline provided is an estimated timeframe and is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.

Shipping charges may vary depending on the order value, delivery location, product type and applicable offers.

Any free-shipping offer will be subject to the terms and conditions mentioned on the website or promotional offer.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered email address, phone number or other available communication channels.

You can use the tracking information provided to check the current status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing the order.

Please ensure that the following information is correct:

• Full name

• House/Flat number

• Street/Area

• City

• State

• PIN code

• Contact phone number

Saundaryam will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.

6. Failed Delivery Attempts

If the courier partner is unable to deliver the order because of:

• Incorrect address

• Customer unavailable

• Incorrect phone number

• Customer refusal

• Repeated failed delivery attempts

• Any other issue attributable to the customer

the shipment may be returned to Saundaryam.

If the customer requests the order to be shipped again, additional shipping charges may apply.

7. Delayed Orders

Although we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order is delayed, please contact us with your order number. We will coordinate with the courier partner and provide available shipment information.

8. Damaged Package

If your package appears visibly damaged, opened or tampered with at the time of delivery, we recommend that you:

• Take photographs of the package before opening it.

• Record an unboxing video while opening the package.

• Check the products immediately after delivery.

• Contact us as soon as possible if any product is damaged or missing.

For damaged, incorrect or missing products, please refer to our Return & Refund Policy.

9. Missing or Incorrect Products

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number along with photographs and, where available, an unboxing video to help us investigate the issue.

After verification, we may provide a replacement or refund in accordance with our Return & Refund Policy.

10. International Shipping

Currently, shipping availability may vary depending on the destination.

If international shipping is available for your location, applicable shipping charges, customs duties, taxes and other import-related charges may be the responsibility of the customer unless otherwise stated at checkout.

11. Delivery Confirmation

An order may be considered delivered once the courier partner confirms delivery to the address provided during checkout.

If you have not received an order despite the tracking status showing "Delivered", please contact us as soon as possible so that we can investigate the matter with the courier partner.

12. Contact Us

For questions regarding shipping or delivery, please contact us:

Email: saundaryamskincaree@gmail.com

We will be happy to assist you with your order and shipping-related queries.

13. Policy Updates

Saundaryam reserves the right to modify or update this Shipping Policy at any time. Any changes will be published on this page.

Last Updated: September 2026